Privacy Policy

Introduction

HorecaCraft ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website horecacraft.in or engage with our hospitality setup services.

By using our website or services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions about our data handling practices.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you express interest in our hospitality setup services, register for our vendor network, or contact us for consultations. This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, business type, location, investment details)
• Professional details (experience, specialization, service offerings)
• Project requirements and preferences
• Communication preferences and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

How We Use Your Information

We use the information we collect for various purposes related to our hospitality setup services:

• Providing personalized hospitality setup consultations and project management
• Connecting clients with appropriate vendors from our verified network
• Communicating about project progress, updates, and service offerings
• Processing applications for our vendor onboarding program
• Improving our website functionality and user experience
• Analyzing market trends and service demand in the hospitality industry
• Sending relevant industry insights, newsletters, and promotional materials
• Complying with legal obligations and protecting our business interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Vendor Network

When you engage our services for hospitality setup, we may share relevant project information with verified vendors in our network to facilitate equipment sourcing, service delivery, and project completion. All vendors are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Third-Party Services

Our website and services integrate with various third-party platforms to enhance functionality:

WhatsApp Business

We use WhatsApp Business for client communication and support. When you contact us via WhatsApp, your messages and contact information are subject to WhatsApp's privacy policy and terms of service.

Analytics Services

We use web analytics services to understand how visitors interact with our website. These services may collect information about your browsing behavior, which helps us improve our website and services.

Social Media Platforms

Our website includes links to our social media profiles on Instagram and Facebook. When you interact with these platforms, your activity is governed by their respective privacy policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Access controls and authentication measures for our team members
• Secure hosting infrastructure with industry-standard protections
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including marketing communications
• Restriction: Request limitation of processing under certain circumstances

To exercise these rights or if you have questions about your personal information, please contact us using the information provided below.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.